Sales Account Representative
Company: Dairy Farmers of America
Location: Billings
Posted on: May 6, 2024
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Job Description:
GENERAL PURPOSE Focus on supporting assigned accounts, while
also looking for new sales/business opportunities. Develop positive
relationships and interactions with customers to understand their
needs, provide solutions, respond to inquiries, handle and resolve
issues, and ultimately help to achieve sales targets and revenue
goals. Help to facilitate and participate in cross-sell
opportunities, new account prospecting, and sales calls. Develop
knowledge of the company's products, product lines, and/or
services; existing customers and potential customer landscape;
consumers; the sales process; and industry trends.
TRAVEL Position will support a territory within 300 miles from
Billings. Candidates will need to be located within the Billings
area to be considered. Some overnight travel required.
JOB DUTIES AND RESPONSIBILITIES -- Act as a primary point of
contact for customers and address their inquiries and concerns
promptly. Proactively provide information or respond to inquiries
about accounts, products, and services or information concerning
pricing, changes in service, discontinuance, shipping, etc. --
Collaborate with colleagues and internal groups (operations,
logistics, product development, marketing) as needed to solve
customer issues and ensure customer satisfaction -- Maintain
accurate records of customer interactions, sales activities, and
sales pipelines -- Utilize the various systems and processes such
as the order process, Salesforce/Power BI, inventory management,
logistics systems, supply/demand planning, etc. -- Analyze customer
accounts to identify growth opportunities and areas for improvement
-- Present and promote products or services to existing customers
effectively -- Assist in preparing and delivering sales
presentations, product demonstrations, and proposals on existing
and new products and/or services. Educate clients on the benefits
and features of the products and/or services -- Initiate and close
sales calls with customers under sales management or senior team
member guidance -- Generate regular reports on sales performance
and account status. Interpret sales reports to leverage DFA's
position (e.g., ranking, ACV, market share, sales movement) --
Participate in meetings with the sales team, marketing, and
product/service development teams to align strategies and offerings
-- Stay informed about market trends, industry developments, and
customer needs -- May be accountable for the delivery of assigned
volume, profit, and administrative targets for the assigned region
or accounts -- The requirements herein are intended to describe the
general nature and level of work performed by employee, but is not
a complete list of responsibilities, duties, and skills required.
Other duties may be assigned as requiredEDUCATION AND EXPERIENCE --
Undergraduate degree in business, sales, marketing, or related
curriculum (or equivalent combination of experience and education)
-- 0 to 2 years of experience dealing directly with customers,
working in a sales support role, or related experience; or
demonstrated aptitude for a sales account management role --
Certification and/or License - may be required during course of
employment
KNOWLEDGE, SKILLS, AND ABILITIES -- Knowledge of sales techniques
-- Knowledge of and skill with Microsoft Office Suite and company
computer systems -- Able to establish and maintain positive
relationships with internal and external customers -- Able to
demonstrate excellent customer service skills -- Able to
communicate clearly and effectively, both verbally and in writing
-- Able to organize time, energy, and resources effectively to
achieve goals (i.e., organizational skills) -- Able to work well
under pressure and adapt to changing organizational and operational
needs -- Able to resolve problems -- Able to deliver on commitments
and deadlines -- Able to work independently and as part of a team
-- Must be able to read, write and speak English
An Equal Opportunity EmployerEqual Opportunity Employer
Minorities/Women/Protected Veterans/Disabled
Keywords: Dairy Farmers of America, Billings , Sales Account Representative, Sales , Billings, Montana
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